Delivery and Returns Policy

Delivery and Returns

At Healed Skin and Candle Co, we’re dedicated to ensuring your experience is as soothing and stress-free as the products we create. Whether you're lighting one of our calming lotion candles or nourishing your skin with our plant-based skincare, we want you to feel supported from checkout to delivery—and beyond.

📦 Delivery Information

Processing Time:
Orders are typically processed and shipped within 72 hours of purchase (excluding weekends and public holidays). Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Options:

• Standard Shipping (2–8 business days) – Free on all orders over $50
  
  

• Express Shipping (1–3 business days) – Available at checkout for an additional fee
  
  

Please note: If you order multiple items, they may be shipped separately to ensure the fastest delivery based on stock availability.

🛠 Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us right away. We’ll work with you to resolve the issue as quickly as possible.

📬 Get in Touch

To initiate a return or ask questions about your delivery, email us at service@healedskinandcandle.com
Our customer care team is here to help guide your self-care journey—every step of the way.